Refund & Returns
L&W Group Return Policy
Overview
Our refund and returns policy lasts 30 days from the delivery date. If 30 days have passed since delivery, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Custom or final-sale items are not eligible for return.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we’ll email you to confirm we’ve received it, and let you know if the refund is approved. Approved refunds are credited to your original payment method within 5-10 business days.
Damaged or Defective Items
We replace items that arrive defective or damaged. Contact us within 48 hours of delivery at info@lwgroup.ca with photos of the issue, and we’ll arrange a replacement or refund at no cost to you.
Return Shipping
For eligible returns, contact us at info@lwgroup.ca or 343-558-3561 to arrange pickup. Return shipping costs may apply depending on the reason for return.
Need Help?
Contact us at info@lwgroup.ca or 343-558-3561 / 343-254-4002 for any questions about refunds and returns.